Privacy Policy

01Information we collect

We collect information you provide directly and information gathered automatically when you use the Site.

Information you provide

• Contact details — name, email address, phone number, and mailing address.
• Consultation details — information you share about your hair, scalp, hair-loss history, and goals so we can recommend the right solution.
• Fitting measurements — head measurements, color, density, and style preferences.
• Order & payment information — products purchased and billing details. Card payments are processed by secure third-party payment processors; we do not store full card numbers.
• Communications — messages you send us by email, web form, or phone.

Information collected automatically

• Device and browser type, IP address, and general location.
• Pages visited, links clicked, and time spent on the Site.
• Data collected through cookies and similar technologies (see Section 5).

02Virtual Fit Scanner & images

Our guided Virtual Fit Scanner may ask you to capture photos or a scan of your head and hair so we can take precise measurements and recommend your perfect piece. This may include images of your face and likeness.

Where required by law, we will ask for your consent before collecting or processing biometric-style information, and you may request deletion of your scans and images at any time (see Section 8).

03How we use your information

• To provide consultations, fittings, and custom hair solutions.
• To recommend products and craft custom medical wigs, toppers, and extensions.
• To process orders, payments, shipping, and returns.
• To respond to your questions and provide customer support.
• To send service updates and, with your consent, marketing communications.
• To operate, improve, and secure the Site and our services.
• To comply with legal obligations and enforce our terms.

04How we share information

We do not sell your personal information. We share it only as needed to run our business:

• Service providers — payment processors, shipping carriers, scheduling tools, email and hosting providers, and our Virtual Fit technology partner, who process data on our behalf under confidentiality obligations.
• Legal & safety — when required by law, subpoena, or to protect the rights, safety, and property of Moxi Loxi, our clients, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.

05Cookies & tracking

We use cookies and similar technologies to keep the Site working, remember your preferences, and understand how the Site is used. You can control cookies through your browser settings; disabling some cookies may affect how the Site functions. Where required, we will request your consent before placing non-essential cookies.

06Data retention

We keep personal information only as long as needed to provide our services, maintain your custom specifications for reorders, comply with legal and accounting obligations, and resolve disputes. When information is no longer needed, we securely delete or anonymize it.

07How we protect your data

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please contact us promptly if you believe your information has been compromised.

08Your privacy rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your information, including scans and images.
• Opt out of marketing communications at any time.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us using the details in Section 13. We will respond within the timeframe required by applicable law and may need to verify your identity first.

09California residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect and how we use it, to request access and deletion, to correct inaccurate information, and to limit the use of sensitive personal information. You also have the right not to receive discriminatory treatment for exercising these rights.

We do not sell or share your personal information for cross-context behavioral advertising. To make a request, contact us using the details below.

10International visitors

We offer virtual consultations worldwide. If you access our services from outside the United States, your information will be processed in the United States, where data-protection laws may differ from those in your country. By using our services, you consent to this transfer.

11Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13 (or the minimum age in your jurisdiction). If you believe a child has provided us information, please contact us and we will delete it.

12Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

13Contact us

Questions about this Privacy Policy or your personal information? Reach out anytime: